As an alternative to computing that is done on-site, cloud computing is becoming more and more popular. Many companies are using cloud solutions so they don’t have to worry about infrastructure and the IT parts that go with it. This helps put time and money back into better meeting the needs of customers.
In the past, cloud security was a big deal for many businesses, but that has changed. Now, the cloud is safer than ever. Many cloud service providers follow government security standards, like the strict FedRAMP requirements. These features help the business world have more faith in cloud platforms to meet their computing needs. Even if the government doesn’t require it, cloud ticketing solutions can be safer than on-premise solutions overall.
Pros of an on-premises solution
When you keep your data and applications on a server on your own property, you can use any software you are running right away. You can update or fix your software whenever you want. Whether it’s for Helpdesk or Customer Relationship Management, you have full control over how your software is set up (CRM). If the system is down, you can put maintenance at the top of the list to get it back up and running. On-prem is hosted on your own server, so you have full control over how security and privacy settings are set up. Companies that must have a certain level of security or meet compliance regulations, like governments or hospitals, may need an on-premise solution.
Problems with an on-premise solution
But there are some problems with keeping your services on-site. The main problem is that it is hard to set up and keep up. If you buy the app, you have to install it, keep it running, and keep it up to date. If your system data is stored on-site, you could lose it if the power goes out or if something else goes wrong. Depending on what happened, you might need to start over with your whole system. Your IT department has to spend a lot of time and work on this installation and maintenance process. Setting up an on-premise solution is also more expensive, and not just because of hardware costs. This could be a big problem for businesses that are small or on a tight budget.
Pros of cloud-based Solution
There are many benefits to accessing your services through the cloud. When you use a cloud-based system, also known as Software as a Service (SaaS), you don’t have to worry about installing and keeping up with the software. If a new version of a piece of software comes out, it’s up to the person who owns the application to make the necessary changes and fix any bugs that come with it. You never have to hire Helpdesk or CRM maintenance experts or try to get lost data back.
A cloud-based helpdesk solution is cheaper, especially for smaller teams, because you don’t have to pay for hardware or IT services. Cloud-based solutions like Microsoft 365 help desk software are very flexible and easy to move around with. You can connect to your helpdesk data if you can get to the internet. A cloud solution is helpful for teams that work in different places or need access on the go.
Cons of a cloud-based solution
When it comes to cloud storage, there are some bad things to say. If a cloud-based app crashes, you, the user, can’t use it. This means that the service is back up and running when the provider says it is. When many people use the same service, there may be security problems. In a CRM, the provider may try to make sure that the databases are kept separate. But hackers are persistent, and security can be broken. You have to trust what the provider says.
When an organization moves from an on-premise ticketing system to one in the cloud, the value is always in the eyes of the organization. Whether you want to switch from an on-premise ticketing system to one in the cloud will depend on how mature your system is and how you see its value. Your IT gets more complicated as your ticketing system gets better and better over time. Instead of focusing on how complicated IT is, the focus should be on making it better for business. Organizations should try to take as little time as possible to manage their IT assets and instead focus on giving their customers the best service possible. Cloud ticketing systems can help your customers focus more on business results.
So, when it comes to the question of on-premise vs. cloud-based systems, both have their pros and cons. You will have to figure out which choice is best for you and your business.
