Before people buy your products or use your services, they read reviews about your business. They look at both positive and negative reviews to decide if they will become your next customer.
But what if you have reviews on Google that you don’t want?
On this page, we’ll explain how to remove Google reviews from your Google My Business profile. Also, we’ll tell you what steps you can take to eliminate bad reviews without deleting them. If you need help managing negative reviews, check out our negative reviews removal services today!
How to remove Google reviews posted by others?
When any person leaves a negative rating or review on Google My Business profile of your company, your immediate reaction would be to delete it. In addition, you don’t want people saying bad things about your business because you’re worried about the effect it will have on your reputation.
Unfortunately, it’s not enough to go to your profile and delete a Google review.
Google doesn’t give businesses the ability to remove negative reviews because all reviews, whether positive or negative, help maintain authenticity. People rely on reviews when deciding to make a purchase.
It’s no surprise that 80% of people say online reviews changed their purchase decision.
Reviews have a significant impact on the buyer’s journey, which is why Google does not allow bad reviews to be removed from its local listings. The only time a bad review can be removed is if it is a fake review.
Let’s have a close look at five simple steps you can take to remove your Google reviews posted by others people.
- Never react in a negative manner
When you receive a negative review, your first reaction may be to lash out at the person who left it. You’re passionate about your business, so it’s easy to get upset when people say bad things about your business.
However, the first step in dealing with negative reviews is not to react negatively.
If you react badly to criticism, it will only make your business worse. People will view your business as unprofessional. People will also be skeptical of your company because you don’t recognize your products or services’ problems.
As you can see in this example, the owner’s response was passionate and angry. While it may have sounded good to the owner, this response leaves a lasting negative impression on the customer and causes others to view the business negatively.
The best way to avoid more negative reviews on Google is to not respond negatively to customer comments. Remember that a bad review is not the end of the world. It is common to have both negative and positive reviews.
People will trust you more if you have both positive and negative reviews because it makes your profile look more credible. If you only have 5-star reviews, people will question the authenticity of your thoughts.
People are interested in other people’s negative experiences, but they are more interested in how you handle those negative experiences.
So take a breath and be prepared to respond to negative feedback positively. Remember that there are best practices for responding to negative comments.
- Closely evaluate review and ratings
If you want to know how to remove a Google review, start by evaluating the study. First, make sure that the review is genuine.
Sometimes, you may receive fake reviews from competitors or people who have no connection to your business. For example, you may receive a consideration not about your business, such as someone who left a haircut review on a florist’s Google profile.
Please follow the steps above for reporting and flagging fake reviews for reviews that appear to be affected. Even if you think the review is fake, you should write back; Google takes a long time to remove fake reviews, anywhere from 5 to 20 days.
During this time, dozens of people can view your profile without knowing that the review is fake.
To find out if a review is real or fake, check the content of the study. Be sure to verify that the person filing the complaint is an actual customer. There may be a record of their purchase experience that can be better evaluated.
Check the circumstances described in the notification. It is one of the best ideas to note down the complete details. Once you have evaluated the negative Google review, write a response.
- Write an honest and direct response.
The next step in removing a Google review posted by someone else is to write an honest response. It would help if you made the customer feel that you have heard of them. Be concise in your reply and make sure you recognize their problem.
It is also ideal for responding to these reviews quickly. In general, you should reply within 24 hours of a negative review being posted. A quick response shows that you are willing to provide your customers with the best service possible.
Don’t have time to respond to reviews?
With a Best ORM service, you can track and respond to all negative and positive reviews. If you prefer to do the review management yourself, follow these steps to ensure a sincere and direct response.
Review the complaint
If you want to know how to remove a Google review posted by someone else, start by acknowledging the complaint. Please don’t pretend that it didn’t happen or that it is not valid. If you don’t take responsibility for the protest, your customers will be even angrier with your business.
Apologize to the customer
Even if you are not at fault, apologize for the negative experience. Please do not blame the reviewer or accuse him or her of lying. Apologizing for a product defect or bad experience can go a long way in erasing negative reviews on Google and turning them into positive ones.
Remember that sometimes people want to be acknowledged and heard for their problems. A simple apology can go a long way in showing that you listen and believe the negative experience.
Offer solutions
People want your business to take action when they have a negative experience if they’re going to know how to remove a Google review that reports a lousy experience, offer a solution to their problem.
Whether it’s a resolution or a settlement, you should try to resolve the situation. Don’t just leave a comment saying, “I’m sorry this happened to you,” and be done with it.
You can also offer solutions or opportunities to improve the situation. Once you offer a solution, implement it. Don’t make empty promises or say you will take action and then do nothing. Follow up-to remove negative reviews from your profile.
